Reduce Escalations. Increase Family Trust. Scale Without Adding Staff.
SilverConnect helps care organizations support families without taking control away from them — creating operational clarity while preserving family authority.
Business Impact (What Organizations See in Practice)
Early pilots are focused on measuring operational impact. Organizations use SilverConnect to track coordination clarity, family satisfaction, and staff efficiency.
Designed to reduce unnecessary family calls and back-and-forth. When families have clear context and explainable recommendations, they need fewer clarification calls. Staff spend less time repeating information.
Helps staff respond faster by providing full household context. Your team sees why they're being contacted, what the family needs, and relevant history — without asking questions you've already answered.
Fewer escalations caused by missing information. When context is preserved and visible, misunderstandings decrease. Escalations become intentional decisions, not reactive responses to confusion.
Clearer ownership of decisions reduces confusion. Families see who's involved and why. Staff understand their role. Everyone knows what happened and why — reducing blame and miscommunication.
Improved family confidence and satisfaction. When families feel included, informed, and in control, trust deepens. Organizations typically see improved family relationships and reduced friction.
How Coordination Actually Works
- A family raises a request — help needed, concern to address, or coordination need. The request includes context about the household and situation.
- Silvia suggests who to involve — and explains why. Recommendations are transparent. Families see the reasoning: "This helper has experience with X" or "This care team knows the family history."
- Approved helpers or care teams are notified with full context. They see why they're being contacted, what the family needs, and relevant history — before responding.
- Staff see full context before responding. No starting from scratch. No repeating information. Your team understands the situation and can respond appropriately.
- Escalation follows a defined path if needed. If no response is available, escalation routes are pre-defined and family-approved. Families see the escalation route and approve each step.
- Family always sees what happened and why. Nothing is hidden. Nothing is automated without awareness. Families remain in control, with full visibility into coordination.
Why Organizations Choose SilverConnect
SilverConnect is designed for organizations that want to improve coordination without replacing family control or fragmenting trust.
Unlike care management platforms that replace family control
SilverConnect preserves family authority. Families remain decision-makers. Care teams participate alongside them, not instead of them.
Unlike white-label tools that fragment trust
SilverConnect creates shared trust infrastructure. Families recognize and trust one consistent system. Fragmentation hurts trust — shared experience builds confidence.
Unlike marketplaces that commoditize helpers
SilverConnect preserves relationships. Helpers are known to families. Care teams are trusted partners. Coordination happens within trusted circles, not anonymous transactions.
SilverConnect
- • Preserves family authority
- • Adds explainable coordination
- • Creates continuity over time
- • Builds trust through transparency
- • Works alongside existing systems
Shared Trust Infrastructure
SilverConnect is shared trust infrastructure — not white-label software, not separate portals, not fragmented experiences. Families trust one consistent system that they recognize and understand.
Why Shared Infrastructure Matters
- •Families trust one consistent system. When families see the same system everywhere, trust builds faster. Familiarity reduces confusion and increases confidence.
- •Fragmentation hurts trust. Separate portals, branded interfaces, and fragmented experiences create confusion. Families don't know what to trust or where to look.
- •Shared experience builds confidence. When families recognize the system, they understand how it works. Trust deepens through familiarity and consistency.
- •Customization and deeper integration are on the roadmap. Enterprise customization is planned, not absent. As SilverConnect evolves, we will explore integrations that preserve trust while enabling customization.
- •Brand experiences can evolve — trust comes first. Once trust is established, we can explore how deeper partnerships and branded experiences might work. But trust comes before customization.
This is intentional and strategic. We are building infrastructure that families trust — and that trust is worth more than any white-label opportunity.
What This Means for Your Staff
SilverConnect is designed to make your staff's jobs easier — not add complexity or replace human judgment.
Less context gathering
Staff see full household context before responding. No more asking questions you've already answered. No more starting from scratch every time.
Clearer requests
Requests include context and explanation. Staff understand why they're being contacted and what the family needs — reducing confusion and improving response quality.
Fewer repeated explanations
Context is preserved over time. Staff don't have to repeat information. Families don't have to re-explain what matters. Everyone stays aligned.
Defined escalation paths
When escalation is needed, paths are clear and pre-defined. Staff know who to contact and when. Families see the escalation route and approve each step.
Better alignment with families
When families feel included and informed, relationships improve. Staff work with families, not against them. Trust deepens through transparency and clarity.
Implementation & Rollout
SilverConnect is designed to integrate easily — no workflow rip-and-replace, no system overhaul, no disruption to existing operations.
- •30-day pilot option available. Start small. Test with a few families. Evaluate impact. No long-term commitment required during beta.
- •Minimal setup required. Works alongside existing systems. No integration required to start. Families invite your organization into their Trusted Circle.
- •Works alongside existing systems. SilverConnect doesn't replace your current tools. It adds a coordination layer that families control.
- •Training and onboarding support included. We provide guidance on how to participate effectively. Staff training materials and best practices are available.
- •No workflow rip-and-replace. Your existing processes remain. SilverConnect enhances coordination without disrupting operations.
Implementation feels easy, safe, and reversible. Start with a pilot. Evaluate results. Scale if it works.
Pricing & Pilot Model
During Private Beta, we're focused on learning and validation — not revenue. Pilot programs are designed to be accessible and collaborative.
- •Pilot programs available. Start with a 30-day pilot. No upfront costs during beta. Evaluate impact before committing.
- •Pricing aligned to households served or coordination volume. As we move beyond beta, pricing will reflect the value delivered — typically based on the number of families you support through SilverConnect.
- •ROI evaluated collaboratively during pilot. We work with you to measure impact: reduced escalations, improved family satisfaction, staff efficiency gains. Results inform pricing and scale decisions.
- •No long-term commitment during beta. Pilot programs are designed to be low-risk. Evaluate results. Decide if it works for your organization.
Talk to us about a pilot program. We'll discuss your needs, set up a pilot, and evaluate results together.
Early Partners & Pilots
SilverConnect is in Private Beta. We're working with early partners to validate impact, refine workflows, and build trust-first coordination that works in practice.
- •Currently piloting with selected care organizations. We're working with a small number of care organizations to test coordination workflows, measure impact, and refine the experience.
- •Working with early partners to validate impact. Pilot programs focus on measuring operational benefits: reduced escalations, improved family satisfaction, staff efficiency gains.
- •Private beta with founding families and care communities. Families and care organizations are co-creating SilverConnect. Feedback directly shapes how coordination works.
- •Pilot program available. If you're interested in exploring how SilverConnect could work for your organization, we welcome pilot partnerships.
- •Design partners welcome. Organizations that want to help shape SilverConnect's future are invited to join as design partners. Your feedback directly influences product development.
Senior Living & Assisted Living Communities
SilverConnect creates a shared context layer between families, on-site staff, external helpers, and community services — maintenance, activities, wellness support, and everyday assistance.
What This Solves
- •Families feel included, not sidelined. They see what's happening, why it's happening, and can approve important moments — even from a distance.
- •Staff avoid duplicate work and miscommunication. Shared context means everyone understands the situation. No repeating information. No conflicting instructions.
- •Non-medical support fits naturally. Handymen, activity coordinators, meal services, and transportation providers work alongside medical care — in one trusted circle, with family visibility.
- •Care feels continuous, not shift-based. Context persists across shifts. New staff understand the history. Families don't have to re-explain what matters.
SilverConnect coordinates total life support — not just medical care. From professional health services to everyday help like maintenance, meals, transportation, and trusted neighbors. All in one place. All with family awareness and approval.
Explore a Care Community Pilot
No obligation. No long-term commitment during beta. Start with a 30-day pilot and evaluate results.